Customer Services Representative I

Custom Pipe & Fabrication Inc.; Anaheim (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Custom Pipe & Fabrication Inc. is seeking a Customer Service Representative to support sales by maintaining relationships, processing quotes and orders, and ensuring data accuracy in CRM/ERP systems. The role emphasizes strong communication with customers and internal teams, attention to detail, and familiarity with ERP software.

A minimum of 2 years of sales experience and an Associate7s degree are preferred; some roles require a Bachelors degree. Pre-employment drug testing and U.S.

Qualifications

• Minimum 2 years of sales experience and willingness to learn and receive instruction.
• Minimum Associate’s degree, Bachelor’s degree preferred.
• Familiarity with ERP software and Microsoft Office products.

Responsibilities

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed and accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understand and be familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

Skills

Strong customer service skills

Strong communication skills

Strong attention to detail

Strong problem-solving skills

Strong organizational skills

Punctual, reliable, and cooperative

Education

Associate’s degree

Bachelor’s degree preferred

Tools

ERP Software

Microsoft Office

Job description

ROLE AND RESPONSIBILITIES: The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.
The essential duties and responsibilities include, but are not limited to:

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed are accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

Qualifications And Education Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Minimum 2 years of sales experience and willingness to learn and receive instruction.
• Minimum Associate’s degree, Bachelor’s degree preferred.

Preferred Skills

• Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Familiarity with ERP Software.
• Strong customer service skills.
• Strong communication skills with internal/external customers.
• Strong attention to detail.
• Strong problem-solving skills.
• Strong organizational skills.
• Punctual, reliable, and cooperative with others.

Additional Notes

• Pre-employment drug testing shall be required.
• All applicants shall be authorized to work in the U.S.

Compensation And Benefits

• After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.