Onsite Customer Success & Orders Specialist - Goleta

MANN+HUMMEL Group; Goleta (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

MANN+HUMMEL Group is seeking a Customer Service Representative onsite in Goleta, CA. The role focuses on managing customer orders, coordinating with scheduling and shipping, and providing timely order updates to customers and internal teams.

The candidate will work closely with cross-functional teams to improve order entry processes and ensure on-time delivery. Strong communication and multitasking skills are essential in this fast-paced manufacturing setting.

Qualifications

• 3–5 years experience in a Customer Service/Inside Sales role
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Strong English communication and presentation skills
• Able to multi-task, prioritize, and respond to customer needs quickly
• Detail-oriented with a customer-first mindset

Responsibilities

• Manage customer orders and verify PO information
• Coordinate with Supply Chain/Scheduling to set ship dates
• Enter orders in ERP and generate order/shipping documents
• Communicate order status and updates to customers and sellers
• Assist with domestic and international shipments and cross-functional process improvements

Skills

Microsoft Office

English communication

Phone etiquette

Customer focus

Time management

Attention to detail

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

SAP ERP System

Job description

MANN+HUMMEL Group is seeking a Customer Service Representative onsite in Goleta, CA. The role focuses on managing customer orders, coordinating with scheduling and shipping, and providing timely order updates to customers and internal teams.

The candidate will work closely with cross-functional teams to improve order entry processes and ensure on-time delivery. Strong communication and multitasking skills are essential in this fast-paced manufacturing setting.