Customer Success & Sales Support Specialist

Talis Group; Louisville (KY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Full benefits

401(k) with company match

Paid time off

Paid holidays

Job summary

Talis Group's client, a Louisville, KY distributor, seeks a friendly Customer Service & Sales Support Specialist for a full-time onsite role. Expect $22-$25/hour ($45k-$52k annually) plus benefits, 401(k), PTO, and holidays. Monday–Friday, 8am–5pm, onsite only.

You will own order entry, proactive customer outreach, issue resolution, and account growth while maintaining detailed records. Ideal candidates are personable, detail-oriented, and proactive with ERP and CMS systems.

Qualifications

• Experience in customer service, sales support, or inside sales.
• Comfortable making outbound calls and initiating conversations.
• Strong attention to detail to process orders accurately.

Responsibilities

• Process customer orders, quotes, and payments accurately through completion.
• Proactively communicate with customers by phone and email to clarify order details.
• Handle returns and discrepancies to retain the sale.
• Build relationships with customers through consistent communication and service.
• Identify opportunities to grow existing accounts.

Skills

Customer service

Outbound calling

Order processing

Relationship building

Attention to detail

Education

High School Diploma or GED

Tools

ERP systems

Website CMS

Job description

Talis Group's client, a Louisville, KY distributor, seeks a friendly Customer Service & Sales Support Specialist for a full-time onsite role. Expect $22-$25/hour ($45k-$52k annually) plus benefits, 401(k), PTO, and holidays. Monday–Friday, 8am–5pm, onsite only.

You will own order entry, proactive customer outreach, issue resolution, and account growth while maintaining detailed records. Ideal candidates are personable, detail-oriented, and proactive with ERP and CMS systems.