Customer Success & Sales Support Specialist

Graybar Electric Company, Inc.; Diamond Bar (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance coverage

Flexible Spending Accounts

Disability Benefits

Profit Sharing Plans

401(k) Savings Plan with company match

Paid Vacation & Sick Days

Paid Holidays

Paid Wellness Day

Volunteer Time Off

Educational Reimbursement and Career**

Job summary

Graybar Electric Company, Inc. is looking for a Customer Service Representative to be a primary contact for customers, processing orders and handling inquiries to ensure satisfaction. You will interact with customers on a regular basis, providing timely, courteous support and promoting Graybar goods and services.

The role emphasizes high-quality service, effective communication, and collaboration with internal teams to resolve issues and maintain strong customer relationships.

Qualifications

• Strong communication skills are essential for handling inquiries and follow-ups.
• Demonstrated passion for delivering outstanding customer service.
• Ability to handle diverse customer situations with enthusiasm and tact.
• 2+ years of experience in customer service or similar role preferred.

Responsibilities

• Take inbound and outbound calls and handle written correspondence professionally.
• Enter orders, respond to requests, and provide timely support to customers.
• Assist customers with product selection and apply appropriate pricing and terms.
• Coordinate service requests including order entry, expediting, billing, and claims.
• Contribute to a positive customer experience and promote Graybar goods and services.

Skills

Strong communication skills

A passion for customer service

Ability to handle a variety of client

2+ years experience preferred

Education

High School education

2 year or 4 year degree preferred

Job description

Graybar Electric Company, Inc. is looking for a Customer Service Representative to be a primary contact for customers, processing orders and handling inquiries to ensure satisfaction. You will interact with customers on a regular basis, providing timely, courteous support and promoting Graybar goods and services.

The role emphasizes high-quality service, effective communication, and collaboration with internal teams to resolve issues and maintain strong customer relationships.