Sales Support – California

Baralan; Carson (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Baralan in the United States is seeking a customer service professional to manage order entry and execution, support Sales Managers with pre-sales activities, handle sample requests, and ensure accurate, timely responses to medium-small customers in a defined region.

You will monitor orders, coordinate with Purchasing and other departments to avoid delays, assist with artwork for custom orders, process returns and data entry, and follow approved protocols for regulatory exports; 2+ years in

Qualifications

• 2+ years of customer service experience.
• Some college preferred.
• Manufacturing or Distribution experience a plus.
• Teamwork.
• Results oriented.
• Reliable and trainable.
• Flexible and adaptable.
• Strong communication (verbal and written).
• Good listening and problem solving abilities.
• Knowledge in manufacturing or distribution.

Responsibilities

• Assist Sales Managers with pre-sales activities, including maintaining contact databases and handling sample requests.
• Manage all after-sales activities, from order entry to processing.
• Monitor order process and adjust shipment dates to avoid delays; check due orders and pending approvals.
• Assist customers and agents, collaborate with other departments to ensure satisfaction.
• Generate artwork for customized work orders during sampling and ordering phases.
• Manage return orders and data entry, inform involved departments.
• Follow up on overdue orders according to protocol.
• Retrieve sales documents for regulatory purposes and exports per Sales Manager instructions.
• Archive files on network/email as directed by Sales Manager.
• Carry out other duties as assigned by management.

Skills

Teamwork

Results oriented

Reliable and trainable

Flexible and adaptable

Strong communication (verbal and wrote

Good listening and problem solving

Education

Some college

Tools

MS Office

ERP/Database Systems

Job description

– Perform all activities related to first-line customer assistance, to manage the order entry and execution process with accuracy and timeliness, as well as to autonomously and directly manage medium-small customers within a specific geographical area, with the aim of achieving the highest level of customer satisfaction.

Responsibilities

• Work closely to support Sales Managers with all pre-sales activities, including maintaining contact databases in the operational management system and manage sample requests.
• Manage all after-sales operational activities, starting from order entry and processing.
• Monitor the order process of the assigned commercial area, performing maintenance on shipment dates to ensure compliance; regularly check one’s “due orders” to avoid unnecessary delays in available stock; keep an eye on “pending approval” orders to ensure they are released by the Purchasing Department according to agreed timelines.
• Assist customers and potential agents with a sense of urgency and accurately, collaborate with other departments to resolve issues and consistently promote customer satisfaction.
• Manage the generation of artwork for customized work order requests by customers both during sampling and ordering phases.
• Manage return orders and data entry in the system, inform all involved departments accordingly.
• Carry out overdue customer follow-up procedures based on existing protocols.
• Manage the retrieval of sales documentation necessary for regulatory purposes for proven exports, follow instructions from the Sales Manager.
• Archive files on the network and email in Outlook as per directives received from the Sales Manager.
• Such other duties may be assigned to you by management of the Company, from time to time

Requirements and skills

• 2+ years of customer service experience
• Some college preferred
• Manufacturing or Distribution experience a plus
• Teamwork
• Results oriented
• Reliable and trainable
• Flexible and adaptable
• Strong communication (verbal and written)
• Good listening and problem solving abilities
• Proficiency in MS Office and ERP/Database Systems
• MS Office and ERP/Database Systems
• Knowledge in manufacturing or distribution