Customer Relations Specialist - Growth & Benefits

Carlos Gonzalez - State Farm Agent; Colorado Springs (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

401K Match

Career growth

Job summary

Carlos Gonzalez - State Farm Agent is seeking a Customer Relations Representative to join a busy office in Colorado Springs. You will build strong client relationships, resolve inquiries, and coordinate with agency team members to support community needs.

Ideal candidates are customer-focused, empathetic, and sales-minded with a willingness to grow within the office. State Farm agents operate as independent contractors and offer a dynamic, team-driven environment.

Qualifications

• Dedicated to customer service and helping clients.
• Able to relate to customers, answer questions, and anticipate needs.
• Excellent communication to coordinate with team members.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Problem solving

Job description

Carlos Gonzalez - State Farm Agent is seeking a Customer Relations Representative to join a busy office in Colorado Springs. You will build strong client relationships, resolve inquiries, and coordinate with agency team members to support community needs.

Ideal candidates are customer-focused, empathetic, and sales-minded with a willingness to grow within the office. State Farm agents operate as independent contractors and offer a dynamic, team-driven environment.