Customer Success & Retention Specialist

Aruza Pest Control; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Aruza Pest Control is seeking a customer account manager to drive overall customer satisfaction and retention. You will handle requests via phone, text, email, and other channels, and help expand opportunities through upsells and service extensions.

Responsibilities include logging interactions in our CRM, coordinating with service teams, and supporting collections efforts for unpaid balances, all in a fast-paced, growth-oriented environment.

Qualifications

• Education, License, Certifications, Experience
• Associate’s degree or equivalent experience - preferred
• 2+ years of relevant work experience in customer service – required
• Professional communication skills – required
• Experience in collections of delinquent accounts - preferred

Responsibilities

• Interact with customers via telephone, email, text, or in person to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that customers are presented with proper solutions to address pest control and other home service needs.
• Build customer loyalty by maintaining excellent customer relations to maintain a high customer retention.
• Provide support with collections efforts for customers with unpaid balances on services provided via Omni channeled sources including phone calls, email, and chats correspondences.

Education

Associate’s degree or equivalent experience

Job description

Aruza Pest Control is seeking a customer account manager to drive overall customer satisfaction and retention. You will handle requests via phone, text, email, and other channels, and help expand opportunities through upsells and service extensions.

Responsibilities include logging interactions in our CRM, coordinating with service teams, and supporting collections efforts for unpaid balances, all in a fast-paced, growth-oriented environment.