Customer Success Representative

Placements24; Willows (CA); On-site; USD 4,200 - 7,600; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time schedule

On-the-job training

Supportive Welkom office

Employee assistance program

Job summary

Placements24 is seeking a motivated Customer Success Representative to join our Welkom office on a part-time basis. You will onboard customers, provide ongoing assistance, and gather feedback to improve service delivery.

You should be able to explain technical concepts to non-technical users, communicate clearly, and stay organized while using standard support tools. The role offers flexibility and on-the-job training in a collaborative team environment.

Qualifications

• Experience in customer service, support, or client success is advantageous.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer applications and customer support tools.

Responsibilities

• Assist customers with onboarding processes and initial setup of services.
• Provide ongoing support and guidance to ensure customers maximize value.
• Monitor customer usage and engagement, proactively identifying potential issues.
• Collect customer feedback and communicate insights to relevant internal teams.
• Resolve customer inquiries and concerns efficiently and courteously.

Skills

Customer service

Onboarding

Communication

Problem solving

Tools

CRM software

Helpdesk tools

Ticketing systems

Job description

About the Role

Our client is looking for a motivated Customer Success Representative to join their team in Welkom . In this part-time role, you will be instrumental in ensuring our clients receive outstanding support and achieve their desired outcomes when using our client's services. You will work closely with customers to onboard them, provide ongoing assistance, and gather feedback to enhance their experience. This position is perfect for an individual who is passionate about customer advocacy and thrives in a client-centric environment.

Key Responsibilities

• Assist customers with onboarding processes and initial setup of services.
• Provide ongoing support and guidance to ensure customers maximize the value of our client's offerings.
• Monitor customer usage and engagement, proactively identifying potential issues.
• Collect customer feedback and communicate insights to relevant internal teams.
• Resolve customer inquiries and concerns efficiently and courteously.

Requirements

• Previous experience in a customer service, support, or client success role is advantageous.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer applications and customer support tools.

Benefits

• Competitive hourly wage with potential for overtime.
• Structured part-time schedule offering flexibility.
• On-the-job training and development opportunities.
• Supportive team environment in our Welkom office.
• Access to employee assistance programs.