Customer Support Associate

Placements24; United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Professional development

Job summary

Placements24 is seeking a motivated Customer Support Associate to join its team in Welkom, delivering responsive, courteous assistance across calls, emails, and chat to ensure a positive customer experience.

You will diagnose issues, resolve complaints, document interactions in the ticketing system, and collaborate with colleagues to share information and improve service quality. The role demands strong communication and CRM skills with opportunities for training.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role preferred.
• Strong communication and active listening skills.
• Proficiency in using CRM software.
• Ability to multitask and manage time effectively.
• Adept at problem-solving and conflict resolution.

Responsibilities

• Handle inbound customer calls, emails, and chat messages professionally and efficiently.
• Diagnose and resolve customer complaints and issues, providing appropriate solutions.
• Document all customer interactions and resolutions accurately in the ticketing system.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Provide information about products and services to customers.
• Follow communication procedures, guidelines, and policies.

Skills

Customer service

Communication

Active listening

Problem solving

Time management

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a motivated Customer Support Associate to join their team in Welkom . This role is integral to maintaining high standards of customer satisfaction through responsive and effective support. You will engage with customers across various channels, addressing inquiries, resolving issues, and ensuring a positive experience. We are looking for individuals who are adept at communication, problem-solving, and customer relationship management, contributing to a collaborative and efficient support department.

Key Responsibilities

• Handle inbound customer calls, emails, and chat messages professionally and efficiently.
• Diagnose and resolve customer complaints and issues, providing appropriate solutions.
• Document all customer interactions and resolutions accurately in the ticketing system.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Provide information about products and services to customers.
• Follow communication procedures, guidelines, and policies.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role preferred.
• Strong communication and active listening skills.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively.
• Adept at problem-solving and conflict resolution.

Benefits

• Competitive salary with performance incentives.
• Hybrid work model offering a balance between office and remote work.
• Opportunities for professional development and training.
• Health insurance and other standard employee benefits.
• A positive and collaborative team environment.