Client Support Officer

Placements24; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Professional development

Job summary

Placements24 seeks a dedicated Client Support Officer to provide essential assistance and case management for individuals in the Welkom community. This hybrid role blends remote work with central office collaboration to assess needs, develop plans, and connect clients with resources.

The ideal candidate is compassionate, highly organized, and skilled in virtual and in-person communication, delivering consistent support across diverse service delivery models.

Qualifications

• Relevant qualification in Social Work, Community Services, or a related field.
• Demonstrated experience in case management or client support roles.
• Excellent communication and interpersonal skills, adaptable to both remote and in-person interactions.
• Proficiency with case management software and standard office productivity tools.
• Strong organizational abilities and attention to detail.
• Familiarity with social services and community resources in the Welkom area.

Responsibilities

• Conduct client intake assessments and gather necessary information to understand their needs.
• Develop and implement tailored support plans, coordinating services from various providers.
• Provide ongoing case management and follow-up to ensure client well-being and progress.
• Liaise with community organizations, government agencies, and healthcare providers to facilitate referrals and resource access.
• Maintain accurate and confidential client records in compliance with data protection regulations.
• Offer emotional support and advocacy to clients facing challenges.

Skills

Case management

Client support

Communication skills

Organization

Remote and in-person

Data privacy

Education

Relevant qualification in Social Work/Community Services

Tools

Case management software

Office tools

Job description

About the Role

Our client requires a dedicated Client Support Officer to provide essential assistance and case management services to individuals within the Welkom community. This hybrid role offers the flexibility to work both remotely and from a central office, blending autonomy with collaborative team interactions. You will be responsible for assessing client needs, developing support plans, and connecting them with appropriate resources. The ideal candidate is compassionate, highly organized, and skilled in virtual and in-person communication, ensuring clients receive consistent and effective support through varied service delivery models.

Key Responsibilities

• Conduct client intake assessments and gather necessary information to understand their needs.


• Develop and implement tailored support plans, coordinating services from various providers.


• Provide ongoing case management and follow-up to ensure client well-being and progress.


• Liaise with community organizations, government agencies, and healthcare providers to facilitate referrals and resource access.


• Maintain accurate and confidential client records in compliance with data protection regulations.


• Offer emotional support and advocacy to clients facing challenges.

Requirements

• Relevant qualification in Social Work, Community Services, or a related field.


• Demonstrated experience in case management or client support roles.


• Excellent communication and interpersonal skills, adaptable to both remote and in-person interactions.


• Proficiency with case management software and standard office productivity tools.


• Strong organizational abilities and attention to detail.


• Familiarity with social services and community resources in the Welkom area.

Benefits

• Competitive salary and benefits package.


• Hybrid work model offering a mix of remote and office-based work.


• Opportunities for professional development and training.


• A supportive and collaborative team environment.


• The chance to directly improve the lives of individuals and families in the community.