Customer Engagement Specialist

Placements24; The Islands (MS); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Competitive salary

Full-time role

Health insurance

Retirement benefits

Professional development

Supportive team

Annual leave

Job summary

Placements24 is seeking a dynamic Customer Engagement Specialist to join our Paarl team. This on-site role focuses on fostering positive customer interactions, resolving inquiries, and delivering a superior service experience.

You will build relationships and contribute to high customer satisfaction. In this position, you will handle inquiries, maintain CRM records, and collaborate with internal teams to improve service delivery.

Qualifications

• Experience in a customer service, engagement, or related role.
• Excellent verbal and written communication skills, with a friendly demeanor.
• Proficiency in using CRM software and other customer management tools.
• Strong problem-solving skills and empathy for customer needs.
• Ability to work effectively as part of a team and manage multiple tasks in a fast-paced environment.
• Dedication to providing outstanding customer experiences.

Responsibilities

• Engage with customers to understand their needs and provide effective solutions.
• Handle customer inquiries and resolve issues related to products and services promptly.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Proactively communicate with customers about updates, promotions, and important information.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Participate in team meetings to discuss customer feedback and engagement strategies.

Skills

Customer service experience

Excellent communication

Problem-solving

Team collaboration

Tools

CRM software

Job description

About the Role

Our client is seeking a dynamic and customer-focused Customer Engagement Specialist to join their team in Paarl . You will be instrumental in fostering positive customer interactions, resolving inquiries, and ensuring a superior service experience. This on-site role requires a proactive approach to customer care and a commitment to building strong relationships. Working collaboratively with the team in Paarl , you will contribute to the company's goal of delivering exceptional support and maintaining high levels of customer satisfaction. This is an ideal role for someone passionate about customer service and community building.

Key Responsibilities

• Engage with customers to understand their needs and provide effective solutions.
• Handle customer inquiries and resolve issues related to products and services promptly.
• Maintain accurate records of customer interactions and feedback in the CRM system .
• Proactively communicate with customers about updates, promotions, and important information.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Participate in team meetings to discuss customer feedback and strategies for engagement.

Requirements

• Previous experience in a customer service , engagement, or related role.
• Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Proficiency in using CRM software and other customer management tools.
• Strong problem-solving skills and the ability to empathize with customer needs.
• Ability to work effectively as part of a team and manage multiple tasks in a fast-paced environment.
• A dedication to providing outstanding customer experiences.

Benefits

• Competitive salary package tailored to experience.
• Full-time position based at our Paarl office.
• Comprehensive health insurance and retirement benefits.
• Opportunities for ongoing professional development and training.
• A positive and supportive team environment.
• Generous annual leave allowance.