Client Support Associate

Placements24; The Islands (MS); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Competitive salary

Paarl location

Health & retirement benefits

Professional development

Team environment

Job summary

Placements24 is seeking a diligent Client Support Associate to join a client services team in Paarl. You will be the primary contact for assigned clients, delivering timely information and proactive support to strengthen relationships.

Responsibilities include managing inquiries, resolving issues, maintaining CRM records, and collaborating with internal teams to ensure client needs are met. The role offers growth in a wine-region environment and a comprehensive benefits package.

Qualifications

• Previous experience in a customer support or client-facing role.
• Excellent communication, listening, and problem-solving skills.
• Familiarity with CRM software and standard office applications.
• Ability to manage multiple client accounts and prioritize tasks effectively.

Responsibilities

• Serve as the primary point of contact for assigned clients, managing inquiries and requests.
• Provide accurate and timely information about products, services, and account status.
• Resolve client issues and concerns in a professional and efficient manner.
• Maintain detailed records of client interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure client needs are met comprehensively.

Skills

Customer support

Communication

CRM proficiency

Multitasking

Problem-solving

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a diligent and customer-oriented Client Support Associate to join their team in Paarl . This role is essential for building and maintaining strong relationships with clients, ensuring they receive timely and effective support. You will act as a key point of contact, addressing client needs, resolving issues, and providing information to enhance their experience. This position offers a great opportunity to contribute to a company that values its clients and fosters a positive service culture within the beautiful Western Cape region.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing inquiries and requests.
• Provide accurate and timely information about products, services, and account status.
• Resolve client issues and concerns in a professional and efficient manner.
• Maintain detailed records of client interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure client needs are met comprehensively.

Requirements

• Previous experience in a customer support or client-facing role.
• Excellent communication, listening, and problem-solving skills.
• Familiarity with CRM software and standard office applications.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• A strong commitment to providing exceptional customer service.

Benefits

• Competitive salary package tailored to experience.
• Work in the picturesque town of Paarl , known for its wine region.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and skill enhancement.
• A supportive and team-oriented work environment.