Customer Care Agent

Placements24; Willows (CA); On-site; USD 5,400 - 8,200; Full time

Benefits offered by this job

Competitive salary

Medical aid

Training programs

Team atmosphere

Job summary

Placements24 is seeking a dedicated Customer Care Agent to join our client's team in Welkom. This on-site role focuses on delivering face-to-face and phone-based support, resolving inquiries, and ensuring a positive customer experience.

You will work closely with a professional team in a structured office setting, maintaining accurate records in the CRM and contributing to service excellence through clear communication and reliable follow-through.

Qualifications

• Recent experience in customer service or client relations.
• Strong communication and active listening skills.
• Proficiency with CRM software and record keeping.
• Ability to work effectively within a team and follow procedures.

Responsibilities

• Engage with customers to understand needs and provide timely solutions.
• Handle complaints and disputes professionally aiming for satisfactory resolutions.
• Process requests, orders, and returns accurately and efficiently.
• Maintain up-to-date customer records and document interactions in CRM.
• Educate customers about products/services to promote understanding.
• Collaborate with team members for a seamless customer journey.

Skills

Customer service

Communication

Active listening

CRM software

Teamwork

Tools

CRM software

MS Office

Job description

About the Role

Our client is looking for a dedicated Customer Care Agent to join their team in Welkom . This on-site role is crucial for providing direct, face-to-face, and phone-based support to our valued customers. You will be the first point of contact for many, tasked with resolving inquiries, addressing concerns, and ensuring a positive customer experience. This position requires a high level of interpersonal skill and a commitment to customer satisfaction. The ideal candidate will be a reliable team player, eager to contribute to a professional and customer-centric environment. You will work closely with colleagues in a structured office setting, fostering a collaborative atmosphere focused on service excellence.

Key Responsibilities

• Engage with customers to understand their needs and provide timely, effective solutions.
• Handle customer complaints and disputes with professionalism and aim for satisfactory resolutions.
• Process customer requests, orders, and returns accurately and efficiently.
• Maintain up-to-date customer records and document all interactions in the CRM system.
• Educate customers about our products and services, promoting customer understanding and satisfaction.
• Collaborate with team members to ensure a seamless customer journey.

Requirements

• Previous experience in a customer service or client relations role is essential.
• Strong communication and active listening skills, with a friendly and approachable demeanor.
• Proficiency in basic computer applications and CRM software.
• Ability to work effectively within a team and follow established procedures.
• Excellent problem‑solving capabilities and attention to detail.
• Must be able to work reliably on-site in Welkom during business hours.

Benefits

• Competitive monthly salary.
• Benefits package including medical aid contributions.
• Opportunity to work in a stable, professional office environment.
• Training and development programs for skill enhancement.
• A supportive team atmosphere dedicated to customer success.