Customer Success Representative

FF Inc; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with performance bonuses

Hands-on training and ongoing coaching

Opportunities for career advancement

Supportive team environment

Job summary

A growing customer success firm in Austin is seeking an Entry-level Customer Success Representative to provide exceptional support to clients. This role involves assisting with onboarding, answering customer inquiries, and ensuring clients benefit fully from the services offered. The ideal candidate will possess strong communication skills and a genuine desire to aid customer success. This position provides an excellent starting point with opportunities for growth into senior roles, a supportive team, and competitive pay.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer support or account management is helpful but not required.
• Must be organized, reliable, and maintain a positive attitude.

Responsibilities

• Serve as the main point of contact for customer questions.
• Assist customers with onboarding and service activation.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Ability to problem-solve

Basic computer literacy

Friendly and patient demeanor

Organized and detail-oriented

Tools

CRM tools

Salesforce

HubSpot

Job description

1 day ago Be among the first 25 applicants

This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $65,000.00/yr

Seniority Level

• Entry level

Location: Austin, TX
Employment Type: Full‑Time

About The Role

We are looking for a friendly, proactive, and customer‑focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.

Key Responsibilities

• Serve as the main point of contact for customer questions, requests, and ongoing support
• Assist customers with onboarding, setup, or service activation
• Understand customer needs and guide them through best practices or solutions
• Follow up with customers to ensure satisfaction and successful use of services
• Troubleshoot issues and elevate to internal teams when necessary
• Maintain accurate records of customer interactions, updates, and progress
• Provide personalized service by understanding customer goals and challenges
• Monitor customer accounts to identify opportunities for improvement or additional support
• Collaborate with team members to enhance the customer experience and streamline processes

Qualifications

• Strong communication and interpersonal skills
• Friendly, patient, and comfortable supporting customers of all backgrounds
• Ability to problem‑solve and manage multiple requests at once
• Basic computer literacy, including navigating systems or CRMs
• Experience in customer success, customer service, sales support, or account management is helpful but not required
• Highly organized, reliable, and detail‑oriented
• Ability to maintain a positive attitude in busy or challenging situations

What We Offer

• Competitive pay with performance bonuses
• Hands‑on training and ongoing coaching
• Opportunities to grow into senior customer success or account manager roles
• Supportive and collaborative team environment

Ideal Candidate

The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long‑term relationships with customers. You’ll thrive here if you’re proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish.

Skills: sales, product training, customer satisfaction, relationship management, upsell, SaaS, goal‑oriented, CRM tools, revenue, strategic conversations, consultative mindset, cross‑functional collaboration, training, renewal management, communication, upselling, HubSpot, customer success, customer success platforms, SaaS experience, renewal conversations, renewal, customer, onboarding, sales collaboration, CRM, communication skills, consultative approach, KPI management, client retention, customer engagement, product adoption, customer health tracking, salesforce

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