Customer Service Representative (CSR)

FF Inc; Tampa (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive team-oriented environment

Job summary

A customer service company is seeking a Customer Service Representative located in Tampa, Florida. This entry-level role involves providing support to customers through inquiries and issues. Ideal candidates should possess strong communication skills, a problem-solving attitude, and the ability to thrive in a fast-paced environment. The company offers competitive pay, comprehensive training, and opportunities for advancement in a supportive team-oriented environment.

Qualifications

• Strong verbal communication and interpersonal skills.
• Ability to handle customer concerns with empathy.
• Basic computer and data entry skills required.

Responsibilities

• Greet customers and provide friendly assistance.
• Answer questions about products and services.
• Document customer interactions in the CRM.

Skills

Verbal communication

Customer service skills

Problem-solving

Basic computer skills

Time management

Job description

1 day ago Be among the first 25 applicants

This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $65,000.00/yr

Customer Service Representative

Location: Tampa, FL

Employment Type: Full-Time

About The Position

We are seeking a reliable, customer‑focused Customer Service Representative to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and elevate issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow‑up
• Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem‑solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

Who Thrives In This Role

This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: problem‑solving,basic,customer,technology navigation,relationship building,sales,computer proficiency,tech‑savviness,communication skills,solution‑oriented demeanor,listening skills,crm navigation,collaboration,collaborative teamwork,email communication,customer engagement,problem solving,email,basic computer proficiency,organizing operations,customer service skills,adaptability,persuasive conversation,persuasive conversations,interpersonal skills,ownership,product knowledge,computer skills,listening,teamwork,calm demeanor,sales skills,crm proficiency,tech‑savvy,communication,crm systems,troubleshooting,problem‑solving skills,persuasion,excellent communication skills,customer interaction,time management,basic computer skills,organizational skills,relationship‑building,active listening,team collaboration,crm software,organization,customer service,technical troubleshooting,sales orientation,customer relationship management (crm),customer relationship management

Seniority Level

Entry level

Job Function

Other

Industries

Business Consulting and Services