Customer Success

Market Value Southwest; Houston (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Market Value Southwest is seeking a Customer Success professional to nurture customer relationships, understand needs, and provide ongoing guidance through onboarding and continued engagement.

The role emphasizes personable, organized, and solutions-oriented collaboration across teams to ensure a consistent customer experience and drive satisfaction and retention.

Qualifications

• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong organizational and follow-up skills.
• Comfortable communicating directly with customers.
• Strong listening and problem-solving abilities.

Responsibilities

• Serve as ongoing point of contact for customers and provide professional support.
• Develop understanding of customer needs, goals, and preferences.
• Help customers understand available products, services, programs, and resources.
• Support customers throughout onboarding and ongoing engagement.
• Conduct follow-up to address outstanding questions and needs.
• Monitor customer experiences and identify opportunities for additional support.

Skills

Communication

Interpersonal skills

Relationship-building

Organizational skills

Active listening

Education

Bachelor’s degree or 1–2 years experience

Job description

Houston, United States | Posted on 09/17/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

Job Description

We are seeking a Customer Success professional to support customers throughout their experience with our company. This role focuses on building positive customer relationships, understanding individual needs, providing ongoing support, and helping customers successfully navigate available products and services.

The Customer Success team works closely with customers and internal departments to provide timely assistance, coordinate follow-up, and maintain a consistent customer experience. This position is well suited for someone who is personable, organized, solutions-focused, and comfortable managing multiple customer relationships.

Responsibilities

• Serve as an ongoing point of contact for customers and provide professional support
  
• Develop an understanding of customer needs, goals, and preferences
  
• Help customers understand available products, services, programs, and resources
  
• Support customers throughout onboarding and ongoing engagement
  
• Conduct follow-up to address outstanding questions and customer needs
  
• Monitor customer experiences and help identify opportunities for additional support
  
• Address routine customer concerns and coordinate solutions with appropriate internal teams
  
• Build positive customer relationships through consistent communication and reliable follow-through
  
• Maintain accurate records of customer interactions, requests, and follow-up activities
  
• Gather customer feedback and communicate relevant insights internally
  
• Support customer satisfaction, engagement, and retention initiatives
  
• Maintain current knowledge of company products, services, and processes
  
• Collaborate with marketing, sales, and operations teams to coordinate customer needs
  
• Identify recurring customer questions and opportunities to improve the overall experience
  
• Support additional customer programs and initiatives as needed
  

Requirements

• Bachelor’s degree or 1–2 years of relevant professional experience
  
• Strong written and verbal communication skills
  
• Excellent interpersonal and relationship-building abilities
  
• Strong organizational and follow-up skills
  
• Comfortable communicating directly with customers
  
• Strong listening and problem-solving abilities
  
• Professional, dependable, and detail-oriented
  
• Ability to manage multiple customer relationships and priorities
  
• Ability to learn new products, services, systems, and processes
  
• Previous experience in customer success, account support, customer service, hospitality, or another customer-facing environment is preferred
  
• Comprehensive training and ongoing support
  
• Hands-on customer relationship experience
  
• Collaborative and team-oriented work environment
  
• Exposure to multiple areas of customer and business operations
  
• Opportunities to develop communication, relationship-management, and problem-solving skills
  
• Opportunities for continued growth and increased responsibility