Customer Success & Renewals Specialist

TEEMA Solutions Group; Richardson (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A customer support solutions provider is looking for a Customer / Sales Support Specialist in Richardson, Texas. This role involves leading customer support operations, managing vendor relationships, and helping drive service revenue. You will prepare estimates, oversee contract renewals, and identify new service opportunities while ensuring exceptional customer experience. Ideal for those skilled in customer relationship management and operations support.

Responsibilities

• Prepare estimates and customer quotes.
• Manage vendor and distributor relationships.
• Oversee annual customer contract renewals.
• Support and manage the Customer Service Desk.
• Administer support and maintenance agreements.
• Identify additional service and revenue opportunities.
• Coordinate internal and external resources to support customer needs.

Job description

A customer support solutions provider is looking for a Customer / Sales Support Specialist in Richardson, Texas. This role involves leading customer support operations, managing vendor relationships, and helping drive service revenue. You will prepare estimates, oversee contract renewals, and identify new service opportunities while ensuring exceptional customer experience. Ideal for those skilled in customer relationship management and operations support.