Contract Specialist: Renewals & Customer Support

Peak Technologies; Littleton (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking a customer support specialist to work closely with sales and customers, providing contract management and administrative support. The ideal candidate will have experience in a customer support role, be proficient in Microsoft Office, particularly Excel, and possess strong problem-solving skills. Responsibilities include customer service, managing contracts, and ensuring satisfaction through effective communication. This position demands a collaborative spirit and proactive mindset to enhance customer experiences.

Qualifications

• Minimum of 3 years' experience in a customer support environment.
• Able to actively listen and communicate effectively with customers.
• Proficient in Microsoft Office applications, particularly Excel.

Responsibilities

• Work closely with Sales and administration teams to support contracts.
• Provide responsive customer service and problem solve effectively.
• Monitor renewals and manage contract documentation.

Skills

Customer support experience

Proficient in Microsoft Office (Excel, Outlook, Word)

Effective verbal and written communication

Problem-solving abilities

Knowledge of NetSuite and WMS software

Education

Bachelor's degree or equivalent experience

Tools

NetSuite

Microsoft Office

Job description

A technology solutions provider is seeking a customer support specialist to work closely with sales and customers, providing contract management and administrative support. The ideal candidate will have experience in a customer support role, be proficient in Microsoft Office, particularly Excel, and possess strong problem-solving skills. Responsibilities include customer service, managing contracts, and ensuring satisfaction through effective communication. This position demands a collaborative spirit and proactive mindset to enhance customer experiences.