Customer Success & Renewals Specialist

The Aaron's Company, Inc.; Lewiston (ME); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sundays off

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Employee assistance program

Employee purchase program

Job summary

Aaron's is seeking a Customer Accounts Advisor in Lewiston, ME to drive collections and renewals while delivering exceptional customer service. You will build relationships, explain lease benefits, and guide customers toward ownership of their merchandise.

Responsibilities include meeting revenue and renewal goals, maintaining accurate records, and handling store operations, including merchandise returns and safe vehicle duties. Strong communication and empathy are essential.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Brand integrity

Customer service

Education

High School diploma / GED

Job description

Aaron's is seeking a Customer Accounts Advisor in Lewiston, ME to drive collections and renewals while delivering exceptional customer service. You will build relationships, explain lease benefits, and guide customers toward ownership of their merchandise.

Responsibilities include meeting revenue and renewal goals, maintaining accurate records, and handling store operations, including merchandise returns and safe vehicle duties. Strong communication and empathy are essential.