Inside Sales Representative

thecarycompany; Addison (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Supplemental Insurance

Short Term Incentive Plan

401K Provision

Profit Sharing

HRA

Cafeteria Plan

Seasonal company sponsored events

Work/Life Balance

Childcare ReimbursementProgram

9/80 Scheduling Option

Job summary

The Cary Company seeks an Account Associate to join our Account Management team in Addison, IL. This on-site role supports customers with product information, quotes, and order management while building lasting relationships to drive growth.

You will engage in upsell opportunities, maintain CRM records, and collaborate with cross-functional teams to ensure a seamless customer experience, while advancing to higher account roles.

Qualifications

• Bachelor's or Associates degree is a plus.
• Customer Service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong communication, problem-solving, and relationship-building abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong follow-up and organizational skills and time management.
• Knowledge of packaging materials and products is a plus.

Responsibilities

• Deliver exceptional customer service by responding to inquiries, providing product information, preparing quotes, and resolving issues promptly and professionally.
• Build strong customer relationships through proactive communication and a customer-first mindset.
• Support account growth by identifying upsell, cross-sell, and new business opportunities within existing and prospective accounts.
• Understand customer needs and recommend products and solutions that create value.
• Maintain accurate customer records and activity within our CRM and business systems.
• Manage quotes, orders, follow-up activities, and customer communications in an organized and timely manner.
• Collaborate with customer service, logistics, purchasing, accounting, marketing, and warehouse teams to ensure a seamless customer experience.
• Continuously look for opportunities to improve customer satisfaction, loyalty, and ease of doing business.
• Meet individual and team goals related to customer engagement, account growth, responsiveness, and business development.
• Stay informed on product offerings, market trends, and industry developments.

Skills

Customer service

Excellent communication

Relationship-building

Multitasking

Time management

Problem-solving

Education

Bachelors or Associates degree

Tools

CRM software

Microsoft Office

Job description

Ready to help businesses succeed, collaborate with great co-workers, and be part of a positive environment in a stable and growing company?

The Cary Company, a premier provider of packaging and industrial supplies, is seeking ambitious and customer-focused individuals to join our Account Management team as an Account Associate. We are hiring for both full‑time and part‑time positions.

Why Join Us?

• Work directly with customers to support their business needs
• Build relationships while helping customers find the right solutions
• Gain experience in quoting, order management, account support, and business development
• Qualified opportunities and customer inquiries are provided
• Earn annual commission and monthly performance incentives
• Join a stable, privately-owned company that has been growing for over 130 years

This role may be a great fit if you enjoy:

• Helping customers and solving problems
• Building relationships and providing exceptional service
• Managing multiple priorities in a fast-paced environment
• Learning new products and industries
• Contributing to the success of both customers and the company

Compensation & Growth

• Pay Range: $42,000-$52,000 + Incentives, Benefits and Commission
• Eligible for annual commission program after 90 days
• Monthly incentives for top performers
• Growth opportunities within the department and across the company
• Career Path Examples:
  • Account Associate → Account Specialist → Account Manager → Account Manager II
• Many of our leaders and specialists started in customer-facing roles and expanded into other departments as their careers developed.
• **This is an on-site role reporting to our Addison, IL facility.**

Responsibilities:

• Deliver exceptional customer service by responding to inquiries, providing product information, preparing quotes, and resolving issues promptly and professionally.
• Build strong customer relationships through proactive communication and a customer-first mindset.
• Support account growth by identifying upsell, cross-sell, and new business opportunities within existing and prospective accounts.
• Understand customer needs and recommend products and solutions that create value.
• Maintain accurate customer records and activity within our CRM and business systems.
• Manage quotes, orders, follow‑up activities, and customer communications in an organized and timely manner.
• Collaborate with customer service, logistics, purchasing, accounting, marketing, and warehouse teams to ensure a seamless customer experience.
• Continuously look for opportunities to improve customer satisfaction, loyalty, and ease of doing business.
• Meet individual and team goals related to customer engagement, account growth, responsiveness, and business development.
• Stay informed on product offerings, market trends, and industry developments.

Qualifications:

• Bachelors or Associates degree is a plus.
• Customer Service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong communication, problem-solving, and relationship-building abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong follow‑up and organizational skills and time management.
• Knowledge of packaging materials and products is a plus.

Perks:

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• Short Term Incentive Plan
• 401K Provision
• Profit Sharing
• HRA
• Cafeteria Plan
• Seasonal company sponsored events
• Work/Life Balance
• Childcare ReimbursementProgram
• 9/80 Scheduling Option (following1 year of employment)

A little about the company:

• Been around since 1895.
• Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
• Locations in Addison, IL (Headquarters),Indianapolis, IN (2018),Pittsburgh, PA (2019),Salt Lake City, UT (2021), Jurupa Valley,CA (2021), Livermore, CA (2021), Charlotte, NC (2023).
• We distribute rigid packaging products and industrial filtration.
• We have a beautiful newly renovated corporate office/warehouse in Addison.
• We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
• Privately owned

We work to build autonomy, connectedness and confidence in your role

• Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
• We have various committees employees can join (Culture Committee and Cary Cares)
• Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
• Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic,In This Together

People that are successful in our culture/company have the following characteristics:

• Positive/optimistic
• Open Minded, but still look for ways to make our systems better
• Curious/Inquisitive
• Customer-Focused (ease of doing business for our customers)
• Supportive of Co-workers

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at an steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.