Customer Success & Production Scheduling Specialist

Herbally Yours Inc.; Gilbert (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Herbally Yours, Inc. in Gilbert, AZ seeks a Customer Service & Scheduling Assistant to organize orders, communication, and scheduling with the production team.

You will enter orders, share timelines with customers, assist with questions, and help maintain the production schedule while coordinating with Purchasing, Production, Quality, and Customer Service. This role requires strong organization, clear communication, and the ability to manage multiple priorities in a fast-paced manufacturing

Qualifications

• Highly organized and detail-oriented.
• Strong communicator, written and verbal.
• Proactive and able to follow up when information is needed.
• Able to manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities

• Entering and maintaining customer orders.
• Communicating order updates and timelines with customers.
• Assisting with customer questions and follow-up.
• Helping develop and maintain the production schedule.
• Coordinating with Purchasing, Production, Quality, and Customer Service.
• Tracking order status, materials, and production readiness.
• Identifying scheduling conflicts or delays before they occur.
• Supporting better communication between internal teams and customers.

Job description

Herbally Yours, Inc. in Gilbert, AZ seeks a Customer Service & Scheduling Assistant to organize orders, communication, and scheduling with the production team.

You will enter orders, share timelines with customers, assist with questions, and help maintain the production schedule while coordinating with Purchasing, Production, Quality, and Customer Service. This role requires strong organization, clear communication, and the ability to manage multiple priorities in a fast-paced manufacturing