Customer Service & Production Coordinator

Herbally Yours Inc.; Gilbert (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Herbally Yours, Inc. in Gilbert, AZ seeks a Customer Service & Scheduling Assistant to organize orders, communication, and scheduling with the production team.

You will enter orders, share timelines with customers, assist with questions, and help maintain the production schedule while coordinating with Purchasing, Production, Quality, and Customer Service. This role requires strong organization, clear communication, and the ability to manage multiple priorities in a fast-paced manufacturing

Qualifications

• Highly organized and detail-oriented.
• Strong communicator, written and verbal.
• Proactive and able to follow up when information is needed.
• Able to manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities

• Entering and maintaining customer orders.
• Communicating order updates and timelines with customers.
• Assisting with customer questions and follow-up.
• Helping develop and maintain the production schedule.
• Coordinating with Purchasing, Production, Quality, and Customer Service.
• Tracking order status, materials, and production readiness.
• Identifying scheduling conflicts or delays before they occur.
• Supporting better communication between internal teams and customers.

Job description

Herbally Yours, Inc. is looking for an organized, dependable, and communicative team member to join us as a Customer Service & Scheduling Assistant.

This role will help support both our customers and our internal production team by keeping orders, communication, and scheduling organized and moving forward.

Key Responsibilities Include

• Entering and maintaining customer orders
• Communicating order updates and timelines with customers
• Assisting with customer questions and follow-up
• Helping develop and maintain the production schedule
• Coordinating with Purchasing, Production, Quality, and Customer Service
• Tracking order status, materials, and production readiness
• Helping identify potential scheduling conflicts or delays before they become problems
• Supporting better communication between our internal teams and our customers

We’re looking for someone who is:

• Highly organized and detail-oriented
• Comfortable working with multiple priorities
• A strong communicator, both written and verbal
• Proactive and willing to follow up when information is needed
• Comfortable working in a fast-paced manufacturing environment
• Good at keeping people informed and helping everyone stay on the same page