Hybrid Production Planner & Master Scheduler

Aleron; Phoenix (AZ); Hybrid; USD 46,000 - 62,000; Part time

Job summary

Acara Solutions in Phoenix, AZ is seeking a Production Planner/Master Scheduler 2 to balance production scheduling with customer service excellence in a hybrid role. You will manage material planning, coordinate production schedules, and serve as a key contact for customers to ensure timely fulfillment and high-quality service.

Responsibilities include planning and monitoring production, coordinating materials, and responding to urgent requests within SLAs, using SAP for order management and

Qualifications

• 2+ years in customer service, order management, or supply chain operations.
• 1+ year using SAP or similar ERP for order management.
• 1+ year in call center or customer-facing roles handling high-volume inquiries.

Responsibilities

• Plan, schedule, and monitor production across the full manufacturing cycle.
• Coordinate material availability and master schedules to meet production requirements.
• Respond to urgent customer requests, including machine-down scenarios, within SLAs.
• Manage order flow using ERP and provide timely delivery updates; track statuses.

Skills

Customer service

ERP systems (SAP)

Excel

Order management

Tools

SAP

Job description

Acara Solutions in Phoenix, AZ is seeking a Production Planner/Master Scheduler 2 to balance production scheduling with customer service excellence in a hybrid role. You will manage material planning, coordinate production schedules, and serve as a key contact for customers to ensure timely fulfillment and high-quality service.

Responsibilities include planning and monitoring production, coordinating materials, and responding to urgent requests within SLAs, using SAP for order management and