Sales Support Specialist — Admin, Scheduling & Customer Service

ProCraft Cabinetry, Inc.; Phoenix (AZ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

Job summary

ProCraft Phoenix LLC is seeking an organized and dependable Sales Support team member to back our sales group with day-to-day customer service. This role requires knowledge of Microsoft Office, Monday, and Magento and includes managing daily scheduling of pickups and deliveries.

Responsibilities include answering inquiries, supporting the sales team with samples and catalogs, greeting showroom visitors, coordinating trainings, maintaining records, and assisting with meetings and events.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional communication in person, by phone and by email.
• Organized and detail-oriented with ability to multitask and prioritize.
• Basic computer skills; comfortable using email, Microsoft Office/Google Workspace, and learning new systems.
• Ability to work independently while also supporting multiple team members.
• Reliable, proactive, and willing to learn.
• Previous experience in customer service, sales support, administrative support, or related role preferred but not required.

Responsibilities

• Answer incoming calls and route to appropriate department.
• Provide day-to-day administrative and operational support to the sales team.
• Assist with samples, catalogs, documents, and other materials for customers.
• Greet showroom visitors and keep the showroom clean and presentable.
• Coordinate customer training sessions and schedule materials.

Skills

Customer service

Communication

Organized

Multitasking

Tools

Microsoft Office

Monday

Magento

Google Workspace

Job description

ProCraft Phoenix LLC is seeking an organized and dependable Sales Support team member to back our sales group with day-to-day customer service. This role requires knowledge of Microsoft Office, Monday, and Magento and includes managing daily scheduling of pickups and deliveries.

Responsibilities include answering inquiries, supporting the sales team with samples and catalogs, greeting showroom visitors, coordinating trainings, maintaining records, and assisting with meetings and events.