Customer Success Pro — Weekday HVAC Support & Incentives

Bonney Staffing; Turner (ME); On-site; USD 29,000 - 34,000; Full time

Job summary

Bonney Staffing in Auburn, ME is hiring a Customer Success Expert to deliver friendly service by phone, email, and in person, helping customers schedule services and understand options, with a Monday–Friday first-shift schedule. The role emphasizes building relationships, problem solving, and ownership of customer interactions, with pay of $21/hr plus monthly incentives and opportunities to earn more.

Ideal candidates have at least 2 years in customer service or related roles, strong

Qualifications

• At least 2 years of customer service, customer success, or related experience.
• Strong communication skills and a friendly, professional approach.
• Confidence speaking with customers and identifying their needs.
• Excellent organizational skills and attention to detail.

Responsibilities

• Delivering friendly, professional customer service by phone, email, and in person.
• Building lasting customer relationships through helpful communication and follow-through.
• Scheduling service appointments and coordinating sales follow-ups.
• Processing customer payments and maintaining accurate account information.
• Keeping detailed notes and ensuring customer questions and concerns are addressed.
• Helping customers understand available programs, including automatic delivery, budget plans, service agreements, financing, and autopay.

Skills

Customer service

Communication skills

Relationship building

Organizational skills

Multitasking

Learning mindset

HVAC/home services knowledge

Job description

Bonney Staffing in Auburn, ME is hiring a Customer Success Expert to deliver friendly service by phone, email, and in person, helping customers schedule services and understand options, with a Monday–Friday first-shift schedule. The role emphasizes building relationships, problem solving, and ownership of customer interactions, with pay of $21/hr plus monthly incentives and opportunities to earn more.

Ideal candidates have at least 2 years in customer service or related roles, strong