Customer Service Pro — Steel Accounts

Premium Metals Inc.; Cleveland (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with Company Match

Health Insurance

Dental Insurance

Vision Insurance

Life AD&D Insurance

Tuition Reimbursement Program

Vacation & Personal Time Off

Holiday Pay

Job summary

Premium Metals, Inc. is hiring a Customer Service Representative in Cleveland, OH. The role focuses on order placement, changes, status updates, and timely shipment coordination for several customer accounts.

We seek candidates with strong communication, problem-solving, and data-entry skills, plus 1–3 years of customer service experience. A safety-focused, team-oriented environment is emphasized with full benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• Associates or Bachelor's degree in related field preferred.
• 1–3 years of customer service experience.
• Related industry knowledge is a plus.

Responsibilities

• Serve as liaison between the company and customers for orders, changes, status and shipping.
• Respond to inquiries about products and services from customers and internal teams.
• Maintain and update customer accounts and prepare and review reports.

Skills

CRM

Microsoft Office

Customer service

Communication

Problem solving

Multi-tasking

Data entry

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Premium Metals, Inc. is hiring a Customer Service Representative in Cleveland, OH. The role focuses on order placement, changes, status updates, and timely shipment coordination for several customer accounts.

We seek candidates with strong communication, problem-solving, and data-entry skills, plus 1–3 years of customer service experience. A safety-focused, team-oriented environment is emphasized with full benefits and growth opportunities.