Customer Success Specialist: Onboarding & Growth

entyre; Arlington (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Entyre Care in Arlington, VA is seeking a high-energy Customer Success Specialist who thrives on hitting KPIs. You will drive onboarding, proactive engagement, and consistent follow-up to boost customer satisfaction and retention while collaborating cross-functionally to streamline workflows.

The role emphasizes strong communication, data accuracy in our CRM, and a continuous improvement mindset to deliver value to families using our homecare solutions.

Qualifications

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Persistent in outreach and building rapport with customers.
• Proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and stakeholder support.
• Ability to manage multiple tasks and priorities.
• Familiarity with Medicaid/Medicare programs is a plus.

Responsibilities

• Proactively follow up with clients daily via phone and email to ensure onboarding steps are completed.
• Maintain and update customer information in CRM for data accuracy.
• Organize onboarding, renewals, and follow-up schedules to ensure timely service delivery.
• Prioritize customer requests and route issues to the correct teams for resolution.
• Identify opportunities to improve customer success operations and propose solutions.
• Collaborate with sales, support, and clinical teams to align processes.
• Create and maintain clear documentation for success workflows and FAQs.

Skills

Administrative support

Customer success

Sales

Operations

Communication skills

Organizational skills

Multitasking

Problem solving

Medicaid/Medicare knowledge

Tools

CRM software

Job description

Entyre Care in Arlington, VA is seeking a high-energy Customer Success Specialist who thrives on hitting KPIs. You will drive onboarding, proactive engagement, and consistent follow-up to boost customer satisfaction and retention while collaborating cross-functionally to streamline workflows.

The role emphasizes strong communication, data accuracy in our CRM, and a continuous improvement mindset to deliver value to families using our homecare solutions.