Customer Success Architect — End-to-End Growth

Franklin Electric Co.; Canby (OR); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Franklin Electric Co. in Canby, Oregon is seeking a Customer Success Specialist to join our Sales/Marketing team.

You will be the primary point of contact for key accounts, delivering end-to-end support from inquiry through issue resolution and ensuring orders are processed smoothly. You will anticipate customer needs, collaborate with Product, Sales and Marketing, and drive initiatives that increase satisfaction, retention, and adoption of our products and services.

Qualifications

• Bachelor’s degree strongly preferred.
• Three to five years of relevant customer service or customer success experience.
• Strong communication and problem-solving skills.
• Detail-oriented with reliable results.

Responsibilities

• Provide end-to-end, single point of contact support for customers from inquiry to issue resolution.
• Anticipate customer needs and identify opportunities; act on recommendations.
• Support marketing strategies to develop relationships and markets.
• Serve as the customers’ voice across product, services and sales.
• Establish deep relationships by understanding business objectives and providing exemplary support.
• Communicate updates and feedback with customers regularly.
• Coordinate with Product, Sales, and Marketing to meet objectives.
• Organize workflow to meet customer timeframes and requirements.
• Travel for customer visits, trade shows and events as needed.

Skills

Communication skills

Problem solving

Attention to detail

Results oriented

Self-motivated

Education

Bachelor’s degree

Tools

Microsoft Office

JDE

Microsoft Dynamics

Job description

Franklin Electric Co. in Canby, Oregon is seeking a Customer Success Specialist to join our Sales/Marketing team.

You will be the primary point of contact for key accounts, delivering end-to-end support from inquiry through issue resolution and ensuring orders are processed smoothly. You will anticipate customer needs, collaborate with Product, Sales and Marketing, and drive initiatives that increase satisfaction, retention, and adoption of our products and services.