Customer Success Ops Lead — Compensation & Quota

Salesforce; Boston (MA); On-site; USD 117,000 - 194,000; Full time

Job summary

Salesforce is seeking a role within its Account Success Center of Excellence to manage compensation programs and quota issuance for Customer Success Managers (CSMs). The role emphasizes governance, data integrity, and operational execution in a fast-paced environment.

The successful candidate will build data pipelines, ensure accurate attainment calculations, and work with Sales, Renewals, BI, Strategy & Operations, and Finance to align schedules and inputs across regions.

Qualifications

• 4-6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
• Demonstrated ability to manage operational programs and workflows in a fast-paced environment.
• Strong working knowledge of incentive compensation frameworks, data governance principles, and business process design.
• Practical data engineering experience, including hands-on experience building and maintaining data pipelines (SQL, ETL/ELT workflows)
• Excellent analytical, problem-solving, and communication skills, with experience presenting operational data to stakeholders.
• Ability to work effectively across global time zones; willingness to travel quarterly if required.

Responsibilities

• Compensation Execution & Governance: Execute the incentive framework for CSMs, ensuring program alignment with business objectives and operational guidelines. Act as the primary point of contact for day-to-day compensation governance and escalation questions.
• Quota Issuance & Administration: Manage the end-to-end operational process for CSM quota issuance. Maintain user attribute accuracy across systems to ensure correct, timely quota assignments at scale.
• Data Pipelines & Attainment: Develop and maintain data pipelines required for accurate and timely attainment calculations, ensuring data integrity across compensation systems.
• Process Improvement: Identify operational bottlenecks, data errors, and process gaps to drive continuous improvements in tooling, data accuracy, and workflow efficiency.
• Cross-Functional Collaboration: Partner directly with Sales, Renewals, Business Intelligence, Strategy & Operations, and Finance teams to align on compensation schedules, data inputs, and cross-team workflows.
• Reporting & Analysis: Analyze compensation and quota performance data to track program effectiveness, presenting functional updates and data-driven recommendations to team leadership.

Skills

Compensation governance

Data governance

Incentive frameworks

Cross-functional collaboration

Analytical skills

Communication

Travel readiness

Tools

SQL

ETL/ELT

Salesforce

Job description

Salesforce is seeking a role within its Account Success Center of Excellence to manage compensation programs and quota issuance for Customer Success Managers (CSMs). The role emphasizes governance, data integrity, and operational execution in a fast-paced environment.

The successful candidate will build data pipelines, ensure accurate attainment calculations, and work with Sales, Renewals, BI, Strategy & Operations, and Finance to align schedules and inputs across regions.