Customer Success Compensation Lead

salesforce.com, inc.; New York (NY); On-site; USD 117,000 - 178,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Paid parental leave

Job summary

Salesforce.com, inc. is seeking a Business Operations professional within the Account Success Center of Excellence to manage compensation programs and quota issuance for Customer Success Managers (CSMs).

The role emphasizes execution, governance, and cross-functional collaboration across Sales, Renewals, BI, Strategy & Operations, and Finance. Ideal candidates bring 4–6 years in sales or revenue operations, with hands-on SQL/ETL experience and a solid grasp of incentive compensation

Qualifications

• 4-6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
• Strong working knowledge of incentive compensation frameworks, data governance principles, and business process design.
• Hands-on experience building and maintaining data pipelines (SQL, ETL/ELT).

Responsibilities

• Execute the incentive framework for CSMs, ensuring program alignment with objectives.
• Manage end-to-end CSM quota issuance and ensure accurate assignments at scale.
• Develop data pipelines for timely attainment calculations and data integrity.
• Identify bottlenecks and gaps to improve tooling, data accuracy, and workflows.
• Collaborate with Sales, Renewals, BI, Strategy & Operations, and Finance on schedules and inputs.
• Analyze compensation and quota data and present recommendations to leadership.

Skills

Incentive compensation

Data governance

SQL

ETL/ELT

Data pipelines

Cross-functional

Analytical skills

Tools

Salesforce

Compensation software

Job description

Salesforce.com, inc. is seeking a Business Operations professional within the Account Success Center of Excellence to manage compensation programs and quota issuance for Customer Success Managers (CSMs).

The role emphasizes execution, governance, and cross-functional collaboration across Sales, Renewals, BI, Strategy & Operations, and Finance. Ideal candidates bring 4–6 years in sales or revenue operations, with hands-on SQL/ETL experience and a solid grasp of incentive compensation