Customer Success Compensation & Quota Lead

salesforce.com, inc.; Boston (MA); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce is seeking a Compensation Operations lead within the Account Success Center of Excellence to manage day-to-day execution, governance, and rollout of compensation programs and quota issuance for Customer Success Managers (CSMs).

You will partner with Sales, Renewals, BI, Strategy & Operations, and Finance to align schedules, data inputs, and cross-team workflows while building data pipelines and ensuring data accuracy across systems. 4–6 years of relevant experience preferred.

Qualifications

• 4–6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
• Demonstrated ability to manage operational programs and workflows in a fast-paced environment.
• Strong working knowledge of incentive compensation frameworks and data governance principles.
• Hands-on experience building and maintaining data pipelines (SQL, ETL/ELT).
• Excellent analytical, problem-solving, and communication skills with stakeholders.

Responsibilities

• Execute the incentive framework for CSMs, ensuring program alignment with objectives and guidelines.
• Manage end-to-end quota issuance and ensure accurate, timely assignments at scale.
• Develop and maintain data pipelines for accurate attainment calculations across systems.
• Identify bottlenecks and data errors to drive improvements in tooling and workflows.
• Collaborate with Sales, Renewals, BI, Strategy & Operations, and Finance on schedules and data inputs.
• Analyze compensation and quota data to present updates and recommendations.

Skills

Incentive compensation

Data governance

SQL / ETL

Stakeholder communication

Cross-functional collaboration

Tools

Salesforce

CRM software

Job description

Salesforce is seeking a Compensation Operations lead within the Account Success Center of Excellence to manage day-to-day execution, governance, and rollout of compensation programs and quota issuance for Customer Success Managers (CSMs).

You will partner with Sales, Renewals, BI, Strategy & Operations, and Finance to align schedules, data inputs, and cross-team workflows while building data pipelines and ensuring data accuracy across systems. 4–6 years of relevant experience preferred.