Customer Success Manager — Cloud Solutions & Growth

Quisitivejobs; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Quisitive, a leading Microsoft partner, seeks a Customer Success Manager for its Managed Services team. You will manage a portfolio of customers, advocate for clients, and ensure outcomes through Quisitive’s cloud solutions and services.

The role is billable and measured by customer satisfaction and account growth. The position supports remote work across the United States, with preferred presence in major metro areas.

Qualifications

• 5+ years of project, account, and/or customer management experience and history of attaining client growth targets.
• Bachelor’s Degree or equivalent experience.
• Ability to obtain Microsoft technical certifications in first three months
• Experience in the Information Technology services and/or consulting industry
• Level 100-200 understanding of Microsoft cloud products from a business user perspective

Responsibilities

• Be the Voice of the Customer to secure Quisitive solutions and resources that satisfy client business needs.
• Build trusted relationships within client organizations and understand their desired outcomes.
• Promote and position Quisitive solutions to grow revenue.
• Support planning and roadmap activities between customers and Quisitive teams.
• Communicate and manage resourcing and service escalation when necessary
• Gather, organize, and document business objectives and issues; including report creation

Skills

Project management

Account management

Customer management

Microsoft cloud products knowledge

Communication skills

Agile environment

Relationship building

Problem solving

Education

Bachelor’s Degree or equivalent experience

PMI – CAPM

Tools

Power BI

Microsoft 365

Azure

Copilot

Job description

Quisitive, a leading Microsoft partner, seeks a Customer Success Manager for its Managed Services team. You will manage a portfolio of customers, advocate for clients, and ensure outcomes through Quisitive’s cloud solutions and services.

The role is billable and measured by customer satisfaction and account growth. The position supports remote work across the United States, with preferred presence in major metro areas.