Customer Success & Parts Specialist

Applied Industrial Technologies; Rutland (VT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with company match

Paid vacation

Sick time

Tuition reimbursement

Personalized training and development

Career advancement opportunities

Job summary

Applied Industrial Technologies in Rutland, VT is seeking a Customer Service Representative to help customers by phone and in person, clarifying needs and recommending parts. You will build relationships with customers through ongoing contact and consultation.

The role emphasizes meeting monthly sales goals while maintaining high customer satisfaction, processing quotes and orders, and leveraging your Microsoft Office and ERP familiarity.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• SAP / ERP experience, preferred but not required.
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.

Responsibilities

• Assist customers by phone and in person at our facility.
• Clarify their needs, do research, and (after you get up to speed) recommend parts.
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders and provide post-order service.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook & Excel)

Google search

Job description

Applied Industrial Technologies in Rutland, VT is seeking a Customer Service Representative to help customers by phone and in person, clarifying needs and recommending parts. You will build relationships with customers through ongoing contact and consultation.

The role emphasizes meeting monthly sales goals while maintaining high customer satisfaction, processing quotes and orders, and leveraging your Microsoft Office and ERP familiarity.