Customer Solutions Specialist - Mon–Fri, Growth Path

1100 Applied Industrial Technologies, Inc.; Rutland (VT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid vacation

Job summary

1100 Applied Industrial Technologies, Inc. is seeking a Customer Service Representative to assist customers by phone and in person at our Rutland facility. You will clarify needs, research, and recommend parts, while supporting ongoing relationships and service excellence.

This role focuses on meeting monthly sales goals and delivering top-tier customer satisfaction, with opportunities for growth and training in a stable, established company.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone and written skills, including English grammar.
• Ability to learn new systems quickly and adapt to processes.

Responsibilities

• Assist customers by phone and in person at our facility.
• Clarify needs, do research, and recommend parts after getting up to speed.
• Meet/exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders and provide post-order service.

Skills

Customer service

Phone skills

Written communication

MS Office (Outlook & Excel)

Research and parts recommendation

Education

High school diploma

Tools

SAP / ERP

Microsoft Office

Job description

1100 Applied Industrial Technologies, Inc. is seeking a Customer Service Representative to assist customers by phone and in person at our Rutland facility. You will clarify needs, research, and recommend parts, while supporting ongoing relationships and service excellence.

This role focuses on meeting monthly sales goals and delivering top-tier customer satisfaction, with opportunities for growth and training in a stable, established company.