Customer Success & Parts Advisor

4Rivers Equipment; Hobbs, Northern (NM, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (low

401(k) / Roth IRA with company match

Life and AD&D Insurance

Generous Paid Time Off

Tuition Reimbursement

John Deere University training

Employee discounts

Asset Investment Program

Career advancement opportunities

Job summary

4Rivers Equipment is seeking a Customer Support Representative in Hobbs, NM. You will help customers maximize equipment performance through parts, service, and maintenance solutions, building lasting relationships and driving business growth.

The role emphasizes independence, proactive customer engagement, and collaboration with service and parts teams to ensure uptime and satisfaction.

Qualifications

• High School Diploma or equivalent.
• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Industry knowledge or the ability to learn quickly.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Grow parts sales: Develop parts estimates and customer quotes.
• Grow parts sales: Identify and engage new customers.
• Grow parts sales: Promote wear parts and seasonal product offerings.
• Grow parts sales: Manage and maintain customer Parts On Site cabinets.
• Grow parts sales: Collaborate with Parts Managers on promotions, customer needs, and growth opportunities.
• Grow parts sales: Deliver urgent parts when needed to support customer uptime.
• Grow parts sales: Work closely with Service Managers to develop service estimates and solutions.
• Grow parts sales: Promote maintenance programs and inspection agreements.
• Grow parts sales: Introduce customers to extended warranty and equipment protection programs.
• Grow parts sales: Identify opportunities to expand service relationships and support customer equipment fleets.

Skills

Customer-focused

Communication skills

Relationship building

Self-motivated

Teamwork

Education

High School Diploma or GED

Job description

4Rivers Equipment is seeking a Customer Support Representative in Hobbs, NM. You will help customers maximize equipment performance through parts, service, and maintenance solutions, building lasting relationships and driving business growth.

The role emphasizes independence, proactive customer engagement, and collaboration with service and parts teams to ensure uptime and satisfaction.