Customer Support Representative - CSR

4Rivers Equipment Llc; Hobbs (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Life and AD&D insurance

Paid time off

Tuition reimbursement

John Deere University training

Employee discounts

Asset investment program

Career paths and advancement

Job summary

4Rivers Equipment in Hobbs, NM is seeking a Customer Support Representative to help customers maximize equipment performance through parts, service, maintenance solutions, and ongoing support.

This role centers on growing parts sales, building lasting customer relationships, and delivering timely service solutions. A strong communicator who thrives independently will fit well and contribute to business growth and customer success.

Qualifications

• High School Diploma or equivalent.
• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Industry knowledge or the ability to learn quickly.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Develop parts estimates and customer quotes.
• Identify and engage new customers.
• Promote wear parts and seasonal product offerings.
• Manage and maintain customer Parts On Site cabinets.
• Collaborate with Parts Managers on promotions, customer needs, and growth opportunities.
• Deliver urgent parts when needed to support customer uptime.
• Work closely with Service Managers to develop service estimates and solutions.
• Promote maintenance programs and inspection agreements.
• Introduce customers to extended warranty and equipment protection programs.
• Identify opportunities to expand service relationships and support customer equipment fleets.
• Serve as a trusted point of contact for customers.
• Develop and manage a customer call schedule within your territory.
• Conduct proactive customer visits and follow-up communications.
• Document customer interactions and submit timely call reports.
• Maintain customer equipment and purchasing profiles.
• Communicate customer concerns to leadership to ensure quick resolution.
• Complete John Deere University CSR certification and ongoing professional development.
• Achieve product support and customer success objectives.

Skills

Customer-focused

Relationship-driven

Strong communicator

Self-motivated

Problem solving

Active listener

Team-oriented

Education

High School Diploma or equivalent

Job description

Join the Team That Keeps Customers Moving

At 4Rivers Equipment, we're more than a John Deere dealership. We're a team of passionate professionals dedicated to helping our customers succeed. If you enjoy building relationships, solving problems, driving sales, and creating exceptional customer experiences, we'd love to meet you.

As a Customer Support Representative (CSR), you'll serve as a trusted advisor to customers by helping them maximize the performance of their equipment through parts, service, maintenance solutions, and ongoing support. This is an excellent opportunity for someone who enjoys working independently, building customer relationships, and making a direct impact on business growth.

Why Join 4Rivers Equipment?

When you join 4Rivers, you're joining an award-winning team committed to your success. With locations across Colorado, New Mexico, and Texas, we offer exceptional opportunities for growth, learning, and career advancement in a collaborative and supportive environment.

What We Offer

• Low-deductible Medical, Dental, and Vision coverage
• 401(k) / ROTH IRA with Company Match and Profit Sharing
• Life and AD&D Insurance
• Generous Paid Time Off
• Tuition Reimbursement
• John Deere University training and professional development
• Employee discounts through 4Rivers Equipment and ADP LifeMart
• Asset Investment Program
• Customized career paths and advancement opportunities

What You'll Do

Grow Parts Sales

• Develop parts estimates and customer quotes
• Identify and engage new customers
• Promote wear parts and seasonal product offerings
• Manage and maintain customer Parts On Site cabinets
• Collaborate with Parts Managers on promotions, customer needs, and growth opportunities
• Deliver urgent parts when needed to support customer uptime
• Work closely with Service Managers to develop service estimates and solutions
• Promote maintenance programs and inspection agreements
• Introduce customers to extended warranty and equipment protection programs
• Identify opportunities to expand service relationships and support customer equipment fleets

Build Lasting Customer Relationships

• Serve as a trusted point of contact for customers
• Develop and manage a customer call schedule within your territory
• Conduct proactive customer visits and follow-up communications
• Document customer interactions and submit timely call reports<
• Maintain customer equipment and purchasing profiles
• Communicate customer concerns to leadership to ensure quick resolution
• Complete John Deere University CSR certification and ongoing professional development
• Achieve product support and customer success objectives

What Makes You Successful

We're looking for someone who is:

• Customer-focused and relationship-driven
• Self-motivated and results-oriented
• A strong communicator and active listener
• Professional, positive, and dependable
• Comfortable making decisions and taking initiative
• Eager to learn the equipment industry and grow their expertise
• Team-oriented with a strong work ethic

Qualifications

• High School Diploma or equivalent
• Strong interpersonal and communication skills
• Professional appearance and demeanor
• Industry knowledge or the ability to learn quickly
• Ability to work independently and manage priorities effectively

Our Commitment to Inclusion

4Rivers Equipment is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees can thrive. Reasonable accommodations are available throughout the hiring process and employment journey.