Parts Solutions Specialist — Drive Customer Delight

4Rivers Equipment LLC; Frederick (CO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401K and Roth IRA option

401K match & profit share

Life/AD&D

Tuition reimbursement

John Deere education sponsorship

Paid time off

Employee discounts

On-the-job forklift certification

Job summary

4Rivers Equipment is seeking a Parts Specialist to help customers locate parts, process orders, and maintain inventory. You’ll play a key role in ensuring a positive customer experience and supporting a team that values service and efficiency.

The role includes assisting with parts selection, order fulfillment across multiple channels, and contributing to a well-organized department. John Deere training opportunities may be available.

Qualifications

• High school diploma or GED.
• Intermediate computer skills and math skills.
• Parts experience preferred, not required.

Responsibilities

• Provide outstanding customer service to all customers.
• Answer phone calls in a professional and timely manner.
• Assist customers in identifying and purchasing parts, provide recommendations.
• Fulfill customer orders in person, online, and over the phone.
• Handle service technician orders, sales department orders, and internal requests.
• Support fellow Parts Specialist to ensure all tasks are complete by end of day.
• Receive, verify, stock, ship, and pull parts.
• Maintain organization and cleanliness in the department.
• Assist with merchandising displays and inventory checks.

Job description

4Rivers Equipment is seeking a Parts Specialist to help customers locate parts, process orders, and maintain inventory. You’ll play a key role in ensuring a positive customer experience and supporting a team that values service and efficiency.

The role includes assisting with parts selection, order fulfillment across multiple channels, and contributing to a well-organized department. John Deere training opportunities may be available.