Customer Success Partner: End-to-End Orders & Delivery

The Chemours Company

Wilmington (DE)

On-site

USD 74,000 - 116,000

Full time

3 days ago

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Job summary

The Chemours Company is seeking a Customer Excellence Representative in Wilmington, DE to own the customer experience from order placement to delivery. You will manage order processing, pricing, and issue resolution while collaborating with Sales, Supply Chain, and Finance to improve processes and drive customer satisfaction.

Ideal candidates have a bachelor’s degree, strong communication skills, and experience with ERP/CRM systems.

Qualifications

Bachelor's degree or equivalent combination of education and relevant experience.
Experience in customer service, customer experience, commercial operations, supply chain, or related business functions.
Strong customer-focused mindset with demonstrated ability to build and maintain relationships.
Excellent verbal and written communication skills.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and critical-thinking abilities.
Ability to collaborate across multiple functions and organizational levels.
Ability to influence and drive outcomes without direct authority.
Experience working with ERP and CRM systems.

Responsibilities

Own the customer experience from order placement through delivery.
Manage end-to-end Order-to-Cash activities including onboarding, order entry, monitoring, pricing, and invoice resolution.
Collaborate with Sales, Supply Chain, Demand Planning, Manufacturing, Logistics, Finance and Product Management.
Identify and resolve issues, improve processes, and drive customer satisfaction and loyalty.
Lead continuous improvement initiatives and support digital tools adoption.