Customer Excellence Partner - End-to-End O2C

2350-The Chemours Company FC, LLC; Wilmington (DE); On-site; USD 74,000 - 116,000; Full time

Job summary

Chemours is seeking a Customer Excellence Representative (CER) to join the North America Customer Excellence team. The CER will own the customer experience from order placement through delivery, resolving complex issues and collaborating across functions to deliver a best-in-class experience.

Key responsibilities include managing the Order-to-Cash process, coordinating with Sales, Supply Chain, and Finance, and leading continuous improvement initiatives to optimize customer satisfaction and

Qualifications

• Bachelor's Degree or equivalent combination of education and relevant experience.
• Experience in customer service, customer experience, commercial operations, supply chain, or related business functions.
• Strong customer-focused mindset with demonstrated ability to build and maintain relationships.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Ability to collaborate effectively across multiple functions and organizational levels.
• Ability to influence and drive outcomes without direct authority.
• Proficiency with Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
• Experience working within ERP and CRM systems.

Responsibilities

• Own the customer experience from order placement through delivery and advocate for solutions that support customer success.
• Manage end-to-end Order-to-Cash processes: onboarding, order entry, monitoring, pricing, returns, invoicing and AR disputes.
• Collaborate with Sales, Supply Chain, Demand Planning, Manufacturing, Logistics, Product Management, and Finance to resolve issues and improve processes.
• Lead continuous improvement initiatives to enhance customer experience and operational efficiency and support digital tool adoption.

Skills

Customer service

Cross-functional collaboration

Communication

Problem-solving

MS Office

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

ERP systems

Job description

Chemours is seeking a Customer Excellence Representative (CER) to join the North America Customer Excellence team. The CER will own the customer experience from order placement through delivery, resolving complex issues and collaborating across functions to deliver a best-in-class experience.

Key responsibilities include managing the Order-to-Cash process, coordinating with Sales, Supply Chain, and Finance, and leading continuous improvement initiatives to optimize customer satisfaction and