Strategic Order Management Specialist

DuPont; Wilmington (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

DuPont is seeking a dedicated Customer Service Representative in Wilmington, DE to own the order management process for assigned accounts and collaborate across sales, supply chain, logistics, and other partners. You will ensure orders, documentation, delivery expectations, and issue resolution are handled with accuracy and professionalism.

The ideal candidate is proactive, detail-oriented, and comfortable using SAP and other ERP platforms to manage orders, resolve inquiries, and support

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience or equivalent.
• Experience using SAP or another ERP system.
• Strong Microsoft Office skills (Outlook, Excel, PowerPoint, Word, SharePoint).
• Excellent communication and ability to translate customer needs into actions.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and attention to detail.

Responsibilities

• Manage customer orders from entry through delivery with accurate documentation.
• Serve as primary contact for strategic, high-volume or high-revenue customers.
• Respond to inquiries, complaints, and service issues with urgency and professionalism.
• Use SAP or ERP systems to process transactions (order entry, returns, credits, debits, deliveries, invoices).
• Collaborate with sales, supply chain, logistics, pricing, credit, and other teams to resolve needs.
• Review daily reports for issues like open orders, returns, blocks, delivery concerns, and service failures.
• Analyze ordering patterns to anticipate needs and enable proactive account management.
• Assist customers with questions related to tools like EDI, Capture, and MyDuPont.
• Document processes and support continuous improvement initiatives.
• Adhere to delegation of authority and internal controls.

Skills

Customer focus

Communication

Time management

Adaptability

MS Office proficiency

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

SAP

Job description

DuPont is seeking a dedicated Customer Service Representative in Wilmington, DE to own the order management process for assigned accounts and collaborate across sales, supply chain, logistics, and other partners. You will ensure orders, documentation, delivery expectations, and issue resolution are handled with accuracy and professionalism.

The ideal candidate is proactive, detail-oriented, and comfortable using SAP and other ERP platforms to manage orders, resolve inquiries, and support