Customer Success Partner | Cross-Functional Liaison

Hitachi Vantara Corporation; Jefferson City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Hitachi Energy in Jefferson City, Missouri, is seeking a Customer Success Coordinator to bridge customers and operations, guiding the order journey from acceptance through shipment, warranty support, and after-market services.

You will collaborate with Engineering, Operations, Quality, Supply Chain and Production Planning to meet quality, accuracy, and timeliness, driving customer satisfaction and growth. This role emphasizes collaboration, problem-solving, and delivering world-class service.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Authorization to work in the United States without sponsorship.
• Onsite work in Jefferson City, Missouri.
• Experience with Microsoft Office; SAP is a plus.
• Understanding of general accounting principles and business processes.
• Strong organizational, problem-solving, communication, and project coordination skills.

Responsibilities

• Process customer orders and support the clean order initiative.
• Coordinate with Engineering to ensure accurate and timely drawing package delivery.
• Manage change orders and maintain effective communication across multiple departments.
• Build strong customer relationships while serving as a trusted point of contact.
• Support revenue goals by reducing shipment holds and proactively managing orders.
• Handle return authorizations, customer concessions, milestone billing, and invoice follow-up activities.
• Communicate shipment schedules and resolve potential delays before they impact customers.
• Drive continuous improvement initiatives through lean methodologies and process enhancements.

Skills

Customer relationship management

Communication

Problem solving

Organizational skills

Project coordination

Education

Bachelor's degree in Business, Engineering, or related field

Tools

Microsoft Office

SAP

Job description

Hitachi Energy in Jefferson City, Missouri, is seeking a Customer Success Coordinator to bridge customers and operations, guiding the order journey from acceptance through shipment, warranty support, and after-market services.

You will collaborate with Engineering, Operations, Quality, Supply Chain and Production Planning to meet quality, accuracy, and timeliness, driving customer satisfaction and growth. This role emphasizes collaboration, problem-solving, and delivering world-class service.