Onsite Customer Success Coordinator

Hitachi Automotive Systems Americas, Inc.; Jefferson City, Northern (MO, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hitachi Energy USA INC in Jefferson City, Missouri, is seeking a Customer Success Coordinator to manage the customer journey from order intake through shipment, warranty support, and after-market services. You will partner with Engineering, Operations, Quality, and Supply Chain to deliver accurate, on-time solutions, build strong relationships, and drive continuous improvement.

The role requires a Bachelor’s degree, US work authorization, and proficiency with Microsoft Office; SAP experience is

Qualifications

• Bachelor's degree in Business, Engineering, or related field or equivalent experience.
• Strong organizational, problem-solving, and communication skills.
• Experience with cross-functional collaboration and project coordination.

Responsibilities

• Process customer orders and support the order to shipment cycle.
• Coordinate with Engineering to ensure timely drawing package delivery.
• Manage change orders and maintain clear cross-department communication.

Skills

Organizational skills

Problem solving

Communication

Project coordination

Education

Bachelor's degree in Business or Engineering

Tools

SAP

Job description

Hitachi Energy USA INC in Jefferson City, Missouri, is seeking a Customer Success Coordinator to manage the customer journey from order intake through shipment, warranty support, and after-market services. You will partner with Engineering, Operations, Quality, and Supply Chain to deliver accurate, on-time solutions, build strong relationships, and drive continuous improvement.

The role requires a Bachelor’s degree, US work authorization, and proficiency with Microsoft Office; SAP experience is