Customer Success Representative

Hitachi Automotive Systems Americas, Inc.; Jefferson City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Hitachi Energy USA Inc. in Jefferson City, Missouri, seeks a Customer Success Coordinator to manage the customer journey from order acceptance through shipment, warranty support, and after-market services. You will collaborate with Engineering, Operations, Quality, and Supply Chain to meet quality, accuracy, and timeliness expectations.

The role emphasizes building customer relationships, driving satisfaction, and identifying improvement opportunities in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• Authorization to work in the United States without sponsorship.
• Ability to work onsite in Jefferson City, Missouri.
• Strong organizational, problem-solving, communication, and project coordination skills.

Responsibilities

• Process customer orders and support the clean order initiative.
• Coordinate with Engineering to ensure accurate and timely drawing package delivery.
• Manage change orders and maintain cross-department communication.
• Build strong customer relationships and act as a trusted point of contact.
• Support revenue goals by reducing shipment holds and proactively managing orders.
• Handle return authorizations, concessions, milestone billing, and invoice follow-up.
• Communicate shipment schedules and resolve potential delays.
• Drive continuous improvement via lean methodologies and process enhancements.

Skills

Customer coordination

Communication

Problem-solving

Project coordination

Microsoft Office

SAP

Education

Bachelor's degree in Business, Engineering, or related field

Tools

Microsoft Office

SAP

Job description

Location: Jefferson City, Missouri, United States of America Job ID: R0144894 Date Posted: 2026-09-21 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: No

Job Description:

Are you passionate about creating exceptional customer experiences and building strong relationships? Join Hitachi Energy as a Customer Success Coordinator in Jefferson City, Missouri, and become a key connection between our customers and our operations team. In this role, you'll manage the customer journey from order acceptance through shipment, warranty support, and after-market services, helping ensure a seamless experience every step of the way. You will work closely with cross-functional teams including Engineering, Operations, Quality, Supply Chain, and Production Planning to deliver solutions that meet customer expectations for quality, accuracy, and timeliness. As the voice of the customer, you'll play an important role in driving customer satisfaction, supporting business growth, and identifying opportunities for continuous improvement. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. This is an exciting opportunity for a customer-focused professional who enjoys problem-solving, collaboration, and making a measurable impact. If you thrive in a fast-paced environment and are motivated by delivering excellence, we invite you to join a team committed to innovation, operational excellence, and world-class service.

How You'll Make an Impact

Process customer orders and support the clean order initiative. Coordinate with Engineering to ensure accurate and timely drawing package delivery. Manage change orders and maintain effective communication across multiple departments. Build strong customer relationships while serving as a trusted point of contact. Support revenue goals by reducing shipment holds and proactively managing orders. Handle return authorizations, customer concessions, milestone billing, and invoice follow-up activities. Communicate shipment schedules and resolve potential delays before they impact customers. Drive continuous improvement initiatives through lean methodologies and process enhancements.

Your Background

Bachelor's degree in Business, Engineering, or a related field, or equivalent professional experience. Authorization to work in the United States without current or future sponsorship requirements. Ability to work onsite in Jefferson City, Missouri. Experience using Microsoft Office applications; SAP experience is a plus. Understanding of general accounting principles and business processes. Strong organizational, problem-solving, communication, and project coordination skills.

More About Us

At Hitachi Energy, you'll join a global technology leader committed to advancing a sustainable energy future through innovation and collaboration. We invest in professional growth through training, mentorship, and career development opportunities across our global organization. Our inclusive culture values diverse perspectives, teamwork, and the opportunity for every employee to make a meaningful impact.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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