Customer Success Partner: Accounts & Growth

Univar; Waxahachie (TX); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Univar Solutions is seeking a Customer Account Partner to ensure top-tier customer experience and foster long-term relationships. The CAP will own end-to-end order handling, collaborate across teams, and continually improve processes to drive value and high Net Promoter Scores.

The role requires strong customer service experience, attention to detail, and proficiency with SAP/Salesforce, with a Total Rewards package and diverse benefits available.

Qualifications

• Bachelor’s degree preferred; high school degree required.
• Minimum 3 years customer service experience with a dedicated customer portfolio.
• SAP and Salesforce experience a plus.
• Proficient in MS Word, Excel, Outlook.
• Meticulous attention to detail and ability to prioritize.

Responsibilities

• Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through to resolution.
• Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end).
• Must handle department requirements and standards on order entry and accuracy.
• Build and maintain strong professional relationships with customers and internal partners. Work cross functionally with all teams, raise unresolved issues to the appropriate internal teams.
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
• Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently.
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
• Maintain ongoing high Net Promoter Scores.

Skills

Customer service

Attention to detail

MS Word

Excel

Outlook

SAP

Salesforce

Cross-functional collaboration

Prioritization

Adaptability

Education

Bachelor’s degree preferred

High School diploma required

Tools

MS Word

Excel

Outlook

SAP

Salesforce

Job description

Univar Solutions is seeking a Customer Account Partner to ensure top-tier customer experience and foster long-term relationships. The CAP will own end-to-end order handling, collaborate across teams, and continually improve processes to drive value and high Net Promoter Scores.

The role requires strong customer service experience, attention to detail, and proficiency with SAP/Salesforce, with a Total Rewards package and diverse benefits available.