Customer Success & Account Partner

Univar; The Woodlands (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Univar Solutions in The Woodlands, TX is hiring a Customer Account Partner to own customer issues end-to-end, build strong relationships, and drive value through proactive order management and cross-functional teamwork.

The CAP will collaborate with field sellers and internal teams to anticipate customer needs, improve processes, and maintain high Net Promoter Scores in a hybrid work environment.

Qualifications

• Bachelor’s Degree preferred; High School degree required.
• Minimum 3 years customer service experience with a dedicated customer portfolio.
• Experience with SAP and Salesforce is a plus.
• Proficient in MS Word, Excel, Outlook.
• Meticulous attention to detail.
• Ability to prioritize and handle a sophisticated workload and projects in a fast paced environment.
• Shown success in problem solving with cross-functional teams and various departments.
• Highly adaptable, self-motivated with a desire for continuous learning and improvement.

Responsibilities

• Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through to resolution.
• Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end).
• Must handle department requirements and standards on order entry and accuracy.
• Build and maintain strong professional relationships with customers and internal partners. Work cross functionally with all teams, raise unresolved issues to the appropriate internal teams.
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
• Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently.
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
• Maintain ongoing high Net Promoter Scores.

Skills

Customer service

Problem solving

Cross-functional collaboration

Attention to detail

Prioritization

Adaptability

Education

Bachelor’s Degree preferred

High School degree required

Tools

SAP

Salesforce

MS Word

MS Excel

Outlook

Job description

Univar Solutions in The Woodlands, TX is hiring a Customer Account Partner to own customer issues end-to-end, build strong relationships, and drive value through proactive order management and cross-functional teamwork.

The CAP will collaborate with field sellers and internal teams to anticipate customer needs, improve processes, and maintain high Net Promoter Scores in a hybrid work environment.