Strategic Customer Account Partner

Univar Solutions; Waxahachie (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Univar Solutions is hiring a Customer Account Partner in Waxahachie, TX. The CAP will advocate for customers, manage end-to-end orders, and help drive value from Univar Solutions’ chemicals and ingredients portfolio.

The role emphasizes strong relationships, problem solving, and cross-functional collaboration. The position requires at least 3 years of customer service experience with a dedicated portfolio; a Bachelor’s degree is preferred, with SAP and Salesforce experience considered a plus.

Qualifications

• Bachelor's Degree preferred; High School degree required
• Minimum 3 years customer service experience with a dedicated customer portfolio
• Proficient in MS Word, Excel, Outlook
• Meticulous attention to detail
• Ability to prioritize and handle a sophisticated workload in a fast paced environment
• Shown success in problem solving with cross-functional teams

Responsibilities

• Take proactive ownership of customer issues & complaints and see them through to resolution
• Assist customers in obtaining value by handling all orders from beginning to end
• Maintain order entry accuracy and meet department standards
• Build and maintain relationships with customers and internal partners
• Document knowledge, order status, issues, and resolutions
• Improve policies and processes to enhance end-to-end experiences
• Support Field Sellers in driving relationships and upselling using data
• Maintain high Net Promoter Scores

Skills

Customer service

Communication

Cross-functional work

Problem solving

Education

Bachelor's degree

High School diploma

Tools

SAP

Salesforce

Job description

Univar Solutions is hiring a Customer Account Partner in Waxahachie, TX. The CAP will advocate for customers, manage end-to-end orders, and help drive value from Univar Solutions’ chemicals and ingredients portfolio.

The role emphasizes strong relationships, problem solving, and cross-functional collaboration. The position requires at least 3 years of customer service experience with a dedicated portfolio; a Bachelor’s degree is preferred, with SAP and Salesforce experience considered a plus.