Strategic Customer Success Partner

Univar Solutions; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Univar Solutions seeks a Customer Account Partner in Atlanta to drive customer success and build lasting relationships. You will champion customer needs, coordinate end‑to‑end order activities, and partner with field sales to uncover opportunities.

The role emphasizes issue resolution, data‑driven insights, and process improvements to enhance the customer journey. A bachelor’s degree is preferred and 3+ years in related roles are desired.

Qualifications

• Bachelor’s degree preferred; High School degree required.
• Minimum 3 years customer service experience with a dedicated customer portfolio.
• 3+ years B2B service management experience.
• Strong interpersonal skills.
• Proficient in MS Word, Excel, Outlook.
• SAP and Salesforce experience a plus.
• Experience in distribution and/or chemical industry is desirable.

Responsibilities

• Take proactive ownership of customer issues & complaints, troubleshoot problems, and see them through to resolution.
• Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end). Must handle department requirements and standards on order entry and accuracy.
• Build and maintain strong professional relationships with customers and internal partners. Work cross‑functionally with all teams, raise unresolved issues to the appropriate internal teams.
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
• Improve policy, procedures, and technology to enable the end‑to‑end process, relationships, and value more efficiently.
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
• Maintain ongoing high Net Promoter Scores

Skills

Customer service

B2B service

Relationship building

MS Excel

Salesforce

SAP

Communication

Cross-functional

Education

Bachelor’s degree preferred

High School degree required

Tools

SAP

Salesforce

MS Word

Job description

Univar Solutions seeks a Customer Account Partner in Atlanta to drive customer success and build lasting relationships. You will champion customer needs, coordinate end‑to‑end order activities, and partner with field sales to uncover opportunities.

The role emphasizes issue resolution, data‑driven insights, and process improvements to enhance the customer journey. A bachelor’s degree is preferred and 3+ years in related roles are desired.