Customer Service Specialist — Weekdays, Bonus & Benefits

Airgas; Wayne (MI); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

401(k) with company match

Tuition assistance

Paid holidays

Vacation

Sick time

14-week maternity leave

Job summary

Airgas is hiring a Customer Service Representative in Wayne, MI to provide personalized support throughout the order fulfillment process, primarily by phone, email, and other channels. The CSR will nurture long-term customer partnerships, assist with sales, pricing alignment, and master file maintenance for industrial, medical, and safety product lines.

The role emphasizes exceptional customer service, data accuracy, and cross-department collaboration to ensure smooth deliveries and responsive

Qualifications

• High school diploma or equivalent.
• Two years in a customer service and/or inside sales role.
• Must be able to operate in a drug-free workplace.
• Excellent customer service & communication skills.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.
• Good problem solving and analytical skills.
• Ability to work well both in a team and independently.
• Ability to set priorities and manage time in a dynamic environment.
• Detail-oriented.
• Flexible to work overtime as needed.

Responsibilities

• Provide personalized, collaborative support for all phases of order fulfillment via phone, email, fax, or in person.
• Facilitate all phases of order fulfillment for industrial, medical and specialty gases and related products.
• Respond to telephone inquiries and serve as a trusted partner for Airgas customers.
• Coordinate data and support for sales and sales-related processes, including new account setup and maintenance of accounts.
• Research products with vendors and provide pricing and availability guidance.
• Collaborate with internal departments to ensure timely and accurate communication on capabilities and delivery.
• Assist with billing questions, account balances, invoicing, and leases as needed.

Skills

Customer service

Communication skills

Problem solving

Time management

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

Airgas is hiring a Customer Service Representative in Wayne, MI to provide personalized support throughout the order fulfillment process, primarily by phone, email, and other channels. The CSR will nurture long-term customer partnerships, assist with sales, pricing alignment, and master file maintenance for industrial, medical, and safety product lines.

The role emphasizes exceptional customer service, data accuracy, and cross-department collaboration to ensure smooth deliveries and responsive