eBusiness Customer Support Specialist

US11344-AIRGAS Airgas Safety, Inc.; Town of Germantown (WI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid parental leave

401(k) with company match

Tuition assistance

Paid holidays, vacation, and sick time

Job summary

Airgas Safety, Inc. in Germantown, WI is seeking an eBusiness Customer Support Specialist to handle online orders, inquiries, and fraud checks. You will process orders via Shopify and SalesForce, communicate shipping details, and resolve issues with a customer-first mindset.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. It offers daytime weekday hours and a supportive team atmosphere.

Qualifications

• High School Diploma or GED required; strong customer focus and service orientation.
• Able to work independently and in a team; maintain composure in a fast-paced environment.
• Excellent communication and organizational skills are required.
• Ability to multitask and manage time effectively.

Responsibilities

• Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries.
• Respond to general customer service inquiries received via email or telephone.
• Process orders and returns accurately; monitor for fraudulent activity.
• Vet new user registrations for fraud and process requests promptly.
• Enter cases/leads through SalesForce for tracking.
• Process orders via Shopify for Airgas Outlet; provide status and tracking details.
• Resolve customer complaints and issues in a timely manner.
• Research product/applications requests; offer alternates when items are discontinued.

Skills

Customer service

eBusiness/eCommerce

Independent & team player

Education

High School Diploma/GED

Tools

SAP

Job description

R10100515 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Customer Service Representative in Germantown, WI! We are looking for you ! Monday thru Friday, daytime hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues.
• Respond to general customer service inquiries received via email or telephone.
• Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary.
• Vet new user registrations for fraud and process requests in a timely manner.
• Process and input cases/leads through SalesForce for tracking purposes.
• Process orders through Shopify for Airgas Outlet
• Provide order status and tracking details to customers; advise customers of shipping date revisions.
• Resolve customer complaints and issues in a timely manner.
• Research product and application requests; identify discontinued items and proactively offer alternates.
• Engage supervisor with a plan of resolution on complex issues.
• Maintain reports for statistical information; daily, weekly, monthly.
• Manage, organize and prioritize workload to maximize completion of daily responsibilities.
• Represent Airgas in a professional, congenial manner in all aspects of communication.
• Perform all other position related duties as assigned or requested.

Are you a MATCH?

Required Qualifications:

• High School Diploma/ GED Strong customer focus and customer service orientation.
• Motivated, proactive individual who can work both independently and within a team.
• Excellent communication and organization skills required.
• Ability to work in a fast paced environment and multitask.

Preferred Qualifications:

• Understanding of eBusiness/eCommerce.
• Three years of Customer Service experience preferred.
• Experience working for a diversified distributor a plus.
• Knowledge of SAP preferred.

Benefits

Benefits We care about and support our Airgas Families.

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.
• Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
• Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].

California Privacy Notice

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.