Customer Success & Orders Specialist

Oldcastle APG; Town of Florida (NY); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Retirement plan

Wellness programs

Job summary

Oldcastle APG in Florida is seeking a customer service professional to provide guidance, respond to inquiries, process orders, and coordinate with internal teams to ensure accurate fulfillment.

You will handle quotes, enter orders, track shipments, manage payments, and maintain customer records, with emphasis on accuracy and service.

Experience in masonry/paver helpful; strong communication and multi-tasking are essential.

Qualifications

• Experience within the Paver or Masonry business a plus, but not mandatory
• High school diploma / equivalent or a comparable combination of education, experience or training in related field
• Proficient in Microsoft Office Suite
• Good with basic math
• Good organizational and problem solving skills
• Experience with multi-line phone system
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive
• Able to provide assistance to others in moving heavier or bulkier objects
• Slight lifting of ship tickets and overnight packages

Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints and problems
• Enter orders into system for billing and delivery
• Prepare quotes and coordinates mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Keep merchandise and sales brochures stocked on shelves
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Answering incoming calls and managing voice mails
• Taking sales orders from sales representatives and customers by phone, radio, email and text message
• Assisting walk-in counter customers
• Receiving cash payments and running credit card approvals and check approvals
• Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
• Printing and distributing e-mailed customer purchase orders
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job description

Oldcastle APG in Florida is seeking a customer service professional to provide guidance, respond to inquiries, process orders, and coordinate with internal teams to ensure accurate fulfillment.

You will handle quotes, enter orders, track shipments, manage payments, and maintain customer records, with emphasis on accuracy and service.

Experience in masonry/paver helpful; strong communication and multi-tasking are essential.